Citizen Charter
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Ramapuram Grama Panchayat
Citizen Charter
Information on public services, service delivery timelines, citizen rights, responsibilities, grievance redressal and public participation.
1. Introduction
Ramapuram Grama Panchayat is committed to providing transparent, efficient and timely services to the public. This Citizen Charter provides information about the various services provided by the Panchayat, the procedures for obtaining them, the required documents and the prescribed time limits.
2. Major Services and Time Limits
| Sl. No. | Service | Time Limit |
|---|---|---|
| 1 | Birth Registration Certificate | 3 Working Days |
| 2 | Death Registration Certificate | 3 Working Days |
| 3 | Marriage Registration | 15 Days |
| 4 | Building Construction Permit | As per the statutory time limit |
| 5 | Building Number Allotment | 15 Days |
| 6 | Ownership Certificate | 7 Days |
| 7 | Residence Certificate | 7 Days |
| 8 | Renewal of Trade Licence | 7 Days |
| 9 | Tax Collection and Receipt Issuance | Same Day |
| 10 | Acceptance of Social Security Pension Applications | Same Day |
3. Citizens' Rights
- To receive courteous and friendly treatment.
- To receive services within the prescribed time limit.
- To obtain information regarding the status and progress of applications.
- To submit complaints and receive appropriate grievance redressal.
4. Citizens' Responsibilities
- Submit correct information and required documents.
- Pay taxes and prescribed fees on time.
- Protect and preserve public property.
- Follow Panchayat laws, rules and regulations.
5. Grievance Redressal Mechanism
Ways to Submit a Complaint
Directly at the Panchayat Office
Written Application
E-mail
Online Grievance Portal
6. Office Working Hours
Office Hours 10:00 AM to 5:00 PM
Working Days Monday to Saturday (Except Government Holidays)
7. Transparency and Public Participation
👥
Ensure active public participation in Grama Sabhas.
📢
Make information regarding development projects accessible to the public.
📊
Publish annual plans and budget information for public access.
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